If you are unhappy with an item please email us, support@marcysbakeshoppeinc.com. Include your Order #, Name, Phone # and an explanation for the problem. A Customer Service Specialist will contact you.

Damaged:
Refunds or replacements will be given if your order comes damaged. Claims must be made within 7 business days of receipt of package. All packaging should be keep in case the shipping company needs to inspect the package.

Late Delivery:
If your order arrives late due to a shipping company (UPS.) delay you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.

Holiday Delivery:
During peak times, deliveries may take one additional business day to arrive. This affects the week prior to the following Holidays: Christmas, Valentine's Day, Mother's Day and Father's Day.

Hospital / Hotel Delivery:
Deliveries to hospitals and hotels are not recommended. These shipments normally go to a general receiving department before being routed internally to the patients and/or guest rooms; Therefore, we do not guarantee hospital/hotel deliveries. Sorry, no refunds will be given if the patient and/or guest checks out or cannot be located.

Wrong Addresses:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.

Undelivered Packages:
Once a delivery attempt has been made it is the responsibility of customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the shipping company is unable to deliver a package. Some packages require a signature, while others may be left at the door.